Frequently asked questions
When are player evaluations for next season held?
Travel team player evaluations for the next season (season starts in September) are typically held in March of that same calendar year, but may possibly be held as late as April. The exact dates are determined based on a number of factors, including the last possible game of the playoffs for all of our current teams, rink availability and coach availability.
There are no evaluations for the Learn to Skate or Learn to Play Hockey programs.
What happens if my player misses the player evaluations?
If this is the player's first year with NAYH, he will be placed on the lowest level of his age group and advanced to the appropriate level, if needed during the season. If the player skated for a NAYH team in the previous year, the coach's assessment will be used to place him on the most appropriate team.
What is the general order of events between evaluations and the start of the season for the travel teams?
As described above, evaluations for the next hockey season are held in March or April.
Team selections are usually completed by mid-April.
Jersey sizing and uniform selections are completed in May.
Jersey pickup is typically scheduled for late August or early September, depending on when they become available.
For each of these events, the league website will be updated as soon as the dates are identified and emails will be sent out to all families as the date approaches.
There are no evaluations for the Learn to Skate and Learn to Play Hockey programs, nor are there shirt sizing/pickup. The Learn to Skate and Learn to Play Hockey programs start in mid-September. If you have registered with the league, you should receive an email well before the program starts. If you are not yet registered, check the website regularly for program updates.
When are my payments due?
The travel teams (Mites, Squirts, Peewees, and Bantams) have payment plans that allow you to make payments for the season across multiple months. Generally, payments are due on the first day of the month from May through December. The payment schedule is detailed for each program as part of the registration process.
Learn to Skate and Learn to Play tuition must be paid in full prior to the start of the session.
In all cases, the easiest way to make these payments is by automatic withdrawal or by credit card on the NAYH website.
How can I make a payment or check the balance that my family owes for my player or players?
You can make payments to NAYH or check the current balance for your players by logging in to your personal account at knighthockey.org. Simply click on "Account" in the menu at the top of the page. Log in using the email address and password that you previously provided during registration. Once logged in, you will be presented with a list of family members and their associated programs.
Can I make my payment by check or by VENMO?
Yes. Although, automatic bank withdrawals and/or credit card payments are easier for both payer and payee. If you prefer to pay by check, you can mail your payment to:
NAYH
PO Box 253
North Andover, MA 01845
Our VENMO address is: NorthAndover-YouthHockey
*Note that it may take up to a month for your payment to be reflected in your balance when you pay by check.
I've forgotten my password to the website - how can I recover my password?
As long as you remember the email address used to register your player(s), you can recover your password by entering the email address only at the login screen. Your password will be emailed to you.
If you have forgotten the email address used to register with NAYH or are still having problems logging in to the website, send an email to webmaster@knighthockey.org for assistance.
How do I change my player’s birth date on the website?
Once you set your player's birth date on the website, you cannot change it. Please request a change of the birth date by sending email to: webmaster@knighthockey.org
What equipment do my players need to have?
Travel Teams players must have the following equipment to participate in the program:
- Hockey Skates
- Hockey Helmet with full cage (All helmets and masks must be HECC certified)
- Neck guard or cut resistant shirt
- Elbow Pads
- Shin Pads
- Shoulder/Chest Protector
- Hockey Gloves
- Hockey Pants
- Protective Cup (Boys) / Pelvis Protector (Girls)
- Hockey Stick
- A Mouth guard is optional for Mites, Squirts and Learn to Play; they are required for Pee Wees and Bantams
Learn to Play participants must have the following equipment to participate in the program:
- Hockey Skates
- Hockey Helmet with full cage (All helmets and masks must be HECC certified)
- Neck guard or cut resistant shirt
- Elbow Pads
- Shin Pads
- Shoulder/Chest Protector
- Hockey Gloves
- Hockey Pants
- Protective Cup (Boys) / Pelvis Protector (Girls)
- Hockey Socks
- Hockey Stick
- Mouth guard is optional at this level
Learn to Skate participants should have the following equipment to participate in the program:
- Hockey Skates (no figure skates!)
- Helmet with full cage (helmets and masks should be HECC certified)
- Hockey Gloves (or gloves/mittens)
- Elbow Pads (optional)
- Hockey Pants (optional)
- Shin pads (optional)
- Hockey Socks (optional)
- Mouth guard (optional)
How will I be notified when a game or practice is rescheduled or canceled?
If it is necessary to reschedule or cancel a game, you will be notified directly by the coach or one of his/her assistants. This may be by phone or by email, depending on how close you are to the start of the event. If you are notified by email, please respond and let the coach know that you received the message.
Also, if you enable notifications through the calendar on the website you should receive all game and practice updates automatically.
Where can I communicate comments/grievances?
NAYH recognizes the importance of confidentiality. Comments and/or grievances should be directed to the appropriate person. Please use this link for guidance on comments and grievances: https://www.knighthockey.org.app.crossbar.org/parent-resources/comments-grievances/3254. If you still do not know who to notify, please email: president@knighthockey.org. Members can be confident that their comments/grievances about managers, coaches, or another volunteer will NOT be forwarded or shown to the people who are the subject of the email.
You haven't addressed my question here. How can I get it addressed?
If we haven't been able to answer your question here please feel free to email anyone on the Board of Directors.